| Hours
of Operations |
| Our
web site is open 24 hours, 7 days a week. |
| |
| Delivery
Information |
We
will ship using UPS Ground. Keep in mind that, some products because of
weight and contents, it will not be allow to ship via UPS in that case
we will use a Common Carrier and may incur additional charges.
Orders containing more than one item may ship from multiples warehouses
at different times throughout the day. |
| |
| Product
Availability Time |
To
ensure that all orders are inspected before shipment we have a cut off
time of 7:00 am (Eastern Standard Time). Orders must be placed complete
by this time to guarantee Lead Time of 72 hours.
Orders
received on Thursday, Friday, Saturday or Sunday will be processed on
the following Monday. Or major holidays will be processed the next business
day.
Benjamin
Moore Paints and Custom tints are available but the lead time is between
48-72 hours more.
|
| |
| Delivery
Time |
UPS |
Delivery
Time |
Service
Days |
UPS
Ground |
7-9
business days within the contiguous U.S.
|
Monday-Friday |
Common
Carrier |
Delivery
Time |
Service
Days |
Ground |
7-10
business days within the contiguous U.S.
|
Monday-Friday |
|
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| Free
Shipping |
Act
Now and take advantage of our Free Shipping on orders over $300.
In order to receive this offer select "Other Carriers"
in the drop down menu upon check out.
Our Free Shipping are designed to give you the best service
possible.Lead Time of 72 hours.
Most
of the time we will ship your order UPS Ground. Keep in mind that, some
products because of weight and contents, it will not be allow to ship
via UPS in that case we will use a Common Carrier and may incur additional
charges.Our Free Shipping is valid within United States. Exceptions:Hawaii,
Virgen Island, Alaska, Puerto Rico.
|
| |
| Pricing/Additional
Charges |
While
DiscountPaint.net desires to maintain prices from catalog to catalog,
often circumstances arise that are unexpected, yet warranted where an
immediate price adjustment must be made.As in any industry, we experience
increases that are unavoidable. Fuel surcharges seem to be the most common
of theses and we will only charge this as we are being charge from our
vendors, and common carrier partners. We appreciate your willingness to
work with us during these times and pledge our effort to control these
costs. |
| |
| Product
Availability |
DiscountPaint.net
proudly offers more than 15,000 items online. Occasionally, due to manufacturer
updates and discontinuations, some products in our data base may no longer
be available. This is a rare occurrence, but still a possibility beyond
our control. In such cases, refunds will be issued in a timely manner
and every effort will be made to notify the customer via email. Credits
or product substitutions are also available at the customer’s discretion.
|
| |
| Payments |
Payments
method accepted (All orders must be paid in U.S. Dollars).
-
Paypal
(Visa, Mastercard, Discover, American Express, Echeck).
|
| |
| Taxes |
| DiscountPaint.net
charge sales tax on orders billed in Florida. There is no sales tax charged
to any other area. |
| |
| Security |
With
DiscountPaint.net, it is very safe. We use the strongest level of encryption
to protect your personal information and credit card number. All transactions
are completed on a secure server that ensure your private information
stays that way. |
| |
| Special
Orders |
While
DiscountPaint.net inventories more than 15,000 items, occasionally our
customers will need an item we do not stock. If this situation arises
we have more than one option. We can special order along with our next
warehouse shipment from the vendor, or if the order meets the required
minimums from the vendor, we will ship it direct. Please be aware that
freight charges may apply to special orders if minimums are not met. We
at DiscountPaint.net want to make sure that you receive the item you are
requesting; therefore we will provide you a special order form detailing
the specifics about your order. Your signature must be on this order before
you submitted to the manufacturer. Please contact us at customerservice@discountpaint.net
if you need to place a special order. |
| |
Color
Representations |
Please
note that the on-screen color representations are not necessary precise
representations of the actual paint colors due to variance in monitor
calibrations.
|
| |
| Order
Confirmation and Tracking |
You
will be notified by e-mail saying “Your order has been completed
successfully” when your order was shipped. Please note that tracking
numbers are not active until late in the evening on the day that each
carrier picks up packages. Although we are preparing your order for carrier
throughout the weekend, our carriers only pickup packages on normal business
days (Mondays-Fridays). This mean that the tracking number contained in
this email may not be active until the carrier picks up your package on
the evening of the next business day. Orders shipped by UPS can be tracked
online (http://www.ups.com/content/us/en/index.jsx)
or by phone (1-800-742-5877). |
| |
| Receiving
Orders or Merchandise |
Damages/Shortages:
Unfortunately our freight does not always arrive in the condition that
it was in when it left our distribution center. DiscountPaint.net shrink
wraps all common carrier deliveries with our custom tape. If your shipment
does not arrive with our tape, please mark bill of lading NO TAPE
. Please assist us by reporting any damages within 48 hours
and always sign your bill of lading SUBJECT TO INSPECTION
. Upon inspection, if there are any inconsistencies or damage with your
order a freight claim need to be filed with the carrier. Please contact
our customer service department at customerservice@discountpaint.net
to report and damaged or short merchandise so the proper freight claim
can be filed. |
| |
| Returns
on Order Errors |
Customer
Order Errors:e-mail to: customerservice@discountpaint.net
A customer service (customerservice@discountpaint.net)
will be glad to assist you in authorizing a return to our warehouse.
If a return is due to circumstances beyond DiscountPaint.net's control
(wrong item or quantity ordered, a 30% restock charge will be incurred.
Please keep in mind merchandise for returns must be in resalable condition
(i.e. current label, without price sticker, without damage, within shelf
life, non-rusted & clean cans, etc.). We can only permit returned
merchandise that another customer would be willing to accept. The item
must be returned within 30 days of your order date. When return is approved
our warehouse will forward a return authorization and packing instructions.
Then contact UPS to arrange your return. You will be responsible you’re
your freight charges to return the items.
NOTE:ITEMS RETURNED NOT ON THE RETURN AUTHORIZATION WILL BE DESTROYED
AND NOT CREDIT ISSUED. PLEASE MAKE SURE ALL PRODUCTS ARE LISTED ON DISCOUNTPAINT.NET
RGA.
Please allow up to 7 days to processing time to receive your credit.
DiscountPaint.net
Order Errors: e-mail to: customerservice@discountpaint.net
If DiscountPaint.net made an error a customer service (customerservice@discountpaint.net)
will be glad to assist you in authorizing a return to our warehouse.
Please report these errors within 48 hours. When return is approved
our warehouse will forward a return authorization and packing instructions.
We will arrange the freight and issue a call tag on pickup UPS for DiscountPaint.net.
|
| |
| International
Orders |
Continents
Availability: We will ship to all mayors continents: North America,
Africa, Asia, Europe, South America. For orders more than 151 lbs see
shipping services.
Products
Availability: We will ship all our products unless the country of
destination has some restrictions. For orders more than 151 lbs see shipping
services.
Payments:
Payments method accepted (All orders must be paid in U.S. Dollars).
Custom
and Duties: Rates do not include customs clearance. Customers are
responsible for all:
- Brokerage
charges
- Duties
- Taxes
Shipping Services:
- Orders
more than 151 lbs: We will via Freight Line to your Freight Forwarding
of your preference:
Option#1-.UPS
Ocean Freight Services (http://www.ups.com/content/us/en/freight/ocean_freight.html).
Please contact them for rates to your country
Or
Option#2-.Danzas Ocean Freight Services (http://www.us.danzas.com/).
Please contact them for rates to your country.
Product Availability Time: To ensure that all orders are inspected
before shipment we have a cut off time of 7:00 am (Eastern Standard Time).
Orders must be placed complete by this time to guarantee 48-72 hours shipments.
Orders received on Friday, Saturday or Sunday will be shipped on the following
Monday. Or major holidays will be processed the next business day.
Delivery
Time:
- Orders
less than 150 lbs: UPS Worldwide Expedited 10-15 days all mayor continents.
- Orders
more than 151 lbs: We will via Freight Line to your Freight Forwarding
of your preference:
Option#1-.UPS
Ocean Freight Services (http://www.ups.com/content/us/en/freight/ocean_freight.html).
Please contact them delivery times.
Or
Option#2-.Danzas Ocean Freight Services (http://www.us.danzas.com/).
Please contact them for delivery times.
If
you have any questions do not hesitate to contact us at customerservice@discountpaint.net |
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We
value your business |
|
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