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  DiscountPaint.net :: Help zone

Help zone

  Terms & Conditions
Hours of Operations
Our web site is open 24 hours, 7 days a week.
 
Delivery Information
We will ship using UPS Ground. Keep in mind that, some products because of weight and contents, it will not be allow to ship via UPS in that case we will use a Common Carrier and may incur additional charges.
Orders containing more than one item may ship from multiples warehouses at different times throughout the day.
 
Product Availability Time

To ensure that all orders are inspected before shipment we have a cut off time of 7:00 am (Eastern Standard Time). Orders must be placed complete by this time to guarantee Lead Time of 72 hours.

Orders received on Friday, Saturday or Sunday will be shipped on the following Monday. Or major holidays will be processed the next business day.

 
Delivery Time
UPS
Delivery Time
Service Days

UPS Ground

7-9 business days within the contiguous U.S.

 

Monday-Friday

Common Carrier
Delivery Time
Service Days

Ground

7-9 business days within the contiguous U.S.

 

Monday-Friday

 
 
Pricing/Additional Charges
While DiscountPaint.net desires to maintain prices from catalog to catalog, often circumstances arise that are unexpected, yet warranted where an immediate price adjustment must be made.As in any industry, we experience increases that are unavoidable. Fuel surcharges seem to be the most common of theses and we will only charge this as we are being charge from our vendors, and common carrier partners. We appreciate your willingness to work with us during these times and pledge our effort to control these costs.
 
Product Availability
DiscountPaint.net proudly offers more than 15,000 items online. Occasionally, due to manufacturer updates and discontinuations, some products in our data base may no longer be available. This is a rare occurrence, but still a possibility beyond our control. In such cases, refunds will be issued in a timely manner and every effort will be made to notify the customer via email. Credits or product substitutions are also available at the customer’s discretion.
 
Minimun Order
DiscountPaint.net has a minimun order of $75 not including shipping charges (Due to fulfillment and processing costs).
 
Payments

Payments method accepted (All orders must be paid in U.S. Dollars).

  • Paypal (Visa, Mastercard, Discover, American Express, Echeck). When you are at Paypal, click on Don't have a PayPal account and you will be able to input your credit card information (make sure to use the correct billing address).
  • LATIN COMPRAS CORPORATION will appear in your credit card statement.
 
Taxes
DiscountPaint.net charge sales tax on orders billed in Florida. There is no sales tax charged to any other area.
 
Security
With DiscountPaint.net, it is very safe. We use the strongest level of encryption to protect your personal information. All transactions are completed on a secure server that ensure your private information stays that way.
 
Special Orders
While DiscountPaint.net inventories more than 15,000 items, occasionally our customers will need an item we do not stock. If this situation arises we have more than one option. We can special order along with our next warehouse shipment from the vendor, or if the order meets the required minimums from the vendor, we will ship it direct. Please be aware that freight charges may apply to special orders if minimums are not met. We at DiscountPaint.net want to make sure that you receive the item you are requesting; therefore we will provide you a special order form detailing the specifics about your order. Your signature must be on this order before you submitted to the manufacturer. Please contact us at customerservice@discountpaint.net if you need to place a special order.
 

Color Representations

Please note that the on-screen color representations are not necessary precise representations of the actual paint colors due to variance in monitor calibrations.

 
Product Compatibility
Please note that to ensure satisfactory results, always prepare a sample or test the product on an inconspicuous area to determine compatibility prior to completing the entire job.
 
Support and Communication
All support and communication is provided solely trough email. We're sorry, but our system is not setup to provide phone consultations of any length and phone orders.
 
Order Confirmation and Tracking
You will be notified by e-mail saying “Your order has been completed successfully” when your order was shipped. Please note that tracking numbers are not active until late in the evening on the day that each carrier picks up packages. Although we are preparing your order for carrier throughout the weekend, our carriers only pickup packages on normal business days (Mondays-Fridays). This mean that the tracking number contained in this email may not be active until the carrier picks up your package on the evening of the next business day. Orders shipped by UPS can be tracked online (http://www.ups.com/content/us/en/index.jsx) or by phone (1-800-742-5877).
 
Receiving Orders or Merchandise
Damages/Shortages:
Unfortunately our freight does not always arrive in the condition that it was in when it left our distribution center. DiscountPaint.net shrink wraps all common carrier deliveries with our custom tape. If your shipment does not arrive with our tape, please mark bill of lading NO TAPE . Please assist us by reporting any damages within 48 hours and always sign your bill of lading SUBJECT TO INSPECTION . Upon inspection, if there are any inconsistencies or damage with your order a freight claim need to be filed with the carrier. Please contact our customer service department at customerservice@discountpaint.net to report and damaged or short merchandise so the proper freight claim can be filed.
 
Returns on Order Errors 

Customer Order Errors:e-mail to: customerservice@discountpaint.net
A customer service (customerservice@discountpaint.net) will be glad to assist you in authorizing a return to our warehouse. If a return is due to circumstances beyond DiscountPaint.net's control (wrong item or quantity ordered, a 30% restock charge will be incurred. Please keep in mind merchandise for returns must be in resalable condition (i.e. current label, without price sticker, without damage, within shelf life, non-rusted & clean cans, etc.). We can only permit returned merchandise that another customer would be willing to accept. The item must be returned within 30 days of your order date. When return is approved our warehouse will forward a return authorization and packing instructions. Then contact UPS to arrange your return. You will be responsible for the freight charges to return the items.
NOTE:ITEMS RETURNED NOT ON THE RETURN AUTHORIZATION WILL BE DESTROYED AND NOT CREDIT ISSUED. PLEASE MAKE SURE ALL PRODUCTS ARE LISTED ON DISCOUNTPAINT.NET RGA.
Please allow up to 7 days to processing time to receive your credit.

DiscountPaint.net Order Errors: e-mail to: customerservice@discountpaint.net
If DiscountPaint.net made an error a customer service (customerservice@discountpaint.net) will be glad to assist you in authorizing a return to our warehouse. Please report these errors within 48 hours. When return is approved our warehouse will forward a return authorization and packing instructions. We will arrange the freight and issue a call tag on pickup UPS for DiscountPaint.net.

 
International Orders

Continents Availability: We will ship to all mayors continents: North America, Africa, Asia, Europe, South America. For orders more than 151 lbs see shipping services.

Products Availability: We will ship all our products unless the country of destination has some restrictions. For orders more than 151 lbs see shipping services.

Payments: Payments method accepted (All orders must be paid in U.S. Dollars).

  • Paypal (Visa, Mastercard, Discover, American Express). When you are at Paypal, click on Don't have a PayPal account and you will be able to input your credit card information (make sure to use the correct billing address).
  • LATIN COMPRAS CORPORATION will appear in your credit card statement.

Custom and Duties: Rates do not include customs clearance. Customers are responsible for all:

  • Brokerage charges
  • Duties
  • Taxes

Shipping Services:

  • Orders less than 150 lbs: We will use UPS Worldwide Expedited on orders less than 150 lbs. Restrictions apply for Hazardous Materials, if that is the case we can ship via Freight Line to your Freight Forwarding of your preference:

Option # 1:Hellmann Worldwide Logistics (http://www.hellmann.net/unitedstates/contact_us)
Head Office
10450 Doral Boulevard
33178 Miami

Tel.: +1 305 406 4500

Fax: +1 305 406 4519

Hellmann Worldwide Logistics-Worldwide Directory of Contacts
(https://lqp.de.hellmann.net/nwhq/hellwwdir.nsf/WebContactsCountry?OpenView&Count=50)

 

  • Orders more than 151 lbs: We will ship via Freight Line to your Freight Forwarding of your preference:

Option # 1:Hellmann Worldwide Logistics (http://www.hellmann.net/unitedstates/contact_us)
Head Office
10450 Doral Boulevard
33178 Miami

Tel.: +1 305 406 4500

Fax: +1 305 406 4519

Hellmann Worldwide Logistics-Worldwide Directory of Contacts
(https://lqp.de.hellmann.net/nwhq/hellwwdir.nsf/WebContactsCountry?OpenView&Count=50)


Product Availability Time: To ensure that all orders are inspected before shipment we have a cut off time of 7:00 am (Eastern Standard Time). Orders must be placed complete by this time to guarantee Lead Time of 72 hours. Orders received on Friday, Saturday or Sunday will be shipped on the following Monday. Or major holidays will be processed the next business day.

Delivery Time:

  • Orders less than 150 lbs: UPS Worldwide Expedited 10-15 days all mayor continents.
  • Orders more than 151 lbs: Please contact the Freight Forwarding of your preference:

Option # 1:Hellmann Worldwide Logistics (http://www.hellmann.net/unitedstates/contact_us)
Head Office
10450 Doral Boulevard
33178 Miami

Tel.: +1 305 406 4500

Fax: +1 305 406 4519

Hellmann Worldwide Logistics-Worldwide Directory of Contacts
(https://lqp.de.hellmann.net/nwhq/hellwwdir.nsf/WebContactsCountry?OpenView&Count=50)

If you have any questions do not hesitate to contact us at customerservice@discountpaint.net

 
We value your business

Remember, DiscountPaint.net appreciates your business and respects your comments. Please contact us at customerservice@discountpaint.net with any concerns.

 
 
 

 
 
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